Shipping policy

Shipping Policy

Last updated: July 6, 2026

Thank you for shopping with Aurelia Necklaces. We are committed to processing and delivering your order as quickly and safely as possible.

By placing an order with Aurelia Necklaces, you agree to the terms outlined in this Shipping Policy.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

During periods of high demand, promotions, or holidays, processing times may be slightly longer.

Estimated Delivery Time

Once your order has been shipped, the estimated delivery time is:

Worldwide: 6–9 business days

Estimated delivery times are provided for informational purposes only and are not guaranteed.

Actual delivery times may vary depending on your destination, customs clearance, weather conditions, carrier operations, and other circumstances beyond our control.

Shipping Destinations

We proudly ship to customers worldwide.

If we are unable to ship to your location after your order has been placed, we will notify you promptly and issue a full refund.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email.

Tracking information will be provided whenever available.

Please allow up to 48 hours for tracking information to become active.

Shipping Costs

Shipping costs are displayed during checkout before payment is completed.

Free shipping promotions may be offered from time to time.

Customs, Duties & Taxes

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by your country's customs authorities.

These charges are the sole responsibility of the customer unless otherwise stated during checkout.

Aurelia Necklaces is not responsible for customs fees or import taxes imposed by your country.

Shipping Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Customs inspections

  • Severe weather

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Carrier delays

  • Government restrictions

  • High seasonal demand

Such delays do not constitute a breach of this Shipping Policy.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect, incomplete, or undeliverable address is provided, Aurelia Necklaces is not responsible for any resulting delays, additional shipping charges, or lost packages.

If the order is returned to us, additional shipping charges may apply before reshipment.

Lost Packages

If your tracking information indicates that your shipment has been lost in transit, please contact us at aurelianecklaces@gmail.com.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Delivered Orders

Once a shipment has been marked as delivered by the shipping carrier, Aurelia Necklaces is not responsible for packages lost or stolen after delivery.

If your tracking indicates delivery but you cannot locate your package, we recommend:

  • Checking with household members.

  • Checking around your property.

  • Contacting neighbors.

  • Contacting your local postal carrier.

If you still require assistance, please contact us and we will do our best to help.

Split Shipments

Orders containing multiple products may be shipped separately depending on inventory availability, warehouse location, or shipping efficiency.

There is no additional cost for split shipments.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us immediately at aurelianecklaces@gmail.com.

Once an order has entered processing or has been shipped, changes or cancellations cannot be guaranteed.

Contact Information

If you have any questions regarding this Shipping Policy, please contact us:

Aurelia Necklaces

Email: aurelianecklaces@gmail.com

Phone: +1 (514) 771-4015