Refund policy

Return & Refund Policy

Last updated: July 6, 2026

At Aurelia Necklaces, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept return requests made within 15 days of delivery.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, tags, and accessories.

  • Be accompanied by proof of purchase.

To request a return, please contact us at aurelianecklaces@gmail.com.

Please include:

  • Your order number.

  • The reason for your return.

  • Photos of the item if it is damaged, defective, or incorrect.

Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and return address.

Please do not send any items back without prior authorization, as unauthorized returns will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at aurelianecklaces@gmail.com.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product, its packaging, and the shipping label.

After reviewing your claim, we will provide an appropriate solution, which may include a replacement, partial refund, full refund, or another suitable remedy.

Non-Returnable Items

The following items cannot be returned unless required by applicable law:

  • Personalized or custom-made products.

  • Gift cards.

  • Final sale or clearance items.

  • Items that have been used, worn, washed, altered, or damaged after delivery.

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error, including damaged, defective, or incorrect items.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Customers are also responsible for any customs duties, import taxes, or other fees associated with returning an international order.

For your protection, we recommend using a trackable shipping service, as we cannot be responsible for return packages lost or damaged during transit.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your eligible item in accordance with this policy and place a new order.

Refunds

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for the purchase within 10 business days.

Please note that your bank, credit card provider, or payment service may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at aurelianecklaces@gmail.com.

Refused or Undeliverable Orders

If an order is refused by the customer or returned due to an incorrect or incomplete shipping address provided by the customer, any refund may be reduced by the original shipping costs, return shipping costs, customs charges, and any other fees incurred.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the shipment and help resolve the issue.

Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any mandatory rights you may have under the consumer protection laws applicable in your country or region. Where local laws provide greater rights than those described in this policy, those mandatory legal rights will apply.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Aurelia Necklaces

Email: aurelianecklaces@gmail.com